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Privacy Policy

Privacy Policy

In this Privacy Policy, 'us' 'we' or 'our' means Spitwater Australia Pty Ltd ACN 002 538 936 and each of our
authorised distributors*. We are committed to respecting your privacy. Our Privacy Policy sets out how we
collect, use, store and disclose your personal information. We are bound by the Australian Privacy
Principles contained in the Privacy Act.

By providing personal information to us, you consent to our collection, use and disclosure of your personal
information in accordance with this Privacy Policy and any other arrangements that apply between us. We
may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage
you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable.
For example, this may include your name, age, gender, postcode and contact details. It may also include
financial information, including your credit card information.

What personal information do we collect?
We may collect the following types of personal information:
• name;
• mailing or street address;
• email address;
• telephone number and other contact details;
• age or date of birth;
• credit card information;
• your device ID, device type, geo-location information, computer and connection information, statistics
on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• details of the products and services we have provided to you or that you have enquired about, including
any additional information necessary to deliver those products and services and respond to your
• any additional information relating to you that you provide to us directly through our website or app or
indirectly through your use of our website or app or online presence or through other websites or
accounts from which you permit us to collect information;
• information you provide to us through customer surveys; or
• any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may
collect this information when you:
• register on our website or app;
• communicate with us through correspondence, chats, email, or when you share information with us
from other social applications, services or websites;
• interact with our sites, services, content and advertising; or

In addition, when you apply for a job or position with us we may collect certain information from you
(including your name, contact details, working history and relevant records checks) from any recruitment
consultant, your previous employers and others who may be able to provide information to us to assist in
our decision on whether or not to make you an offer of employment or engage you under a contract. This
Privacy Policy does not apply to acts and practices in relation to employee records of our current and former
employees, which are exempt from the Privacy Act.

Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
• to enable you to access and use our website and services, and to provide you with our products;
• to operate, protect, improve and optimise our website, services, products, business and our users’
experience, such as to perform analytics, conduct research and for advertising and marketing;
• to send you service, support and administrative messages, reminders, technical notices, updates,
security alerts, and information requested by you;
• to send you marketing and promotional messages and other information that may be of interest to you,
including information sent by, or on behalf of, our business partners that we think you may find
• to administer rewards, surveys, contests, or other promotional activities or events sponsored or
managed by us or our business partners;
• to comply with our legal obligations, resolve any disputes that we may have with any of our users, and
enforce our agreements with third parties; and
• to consider your employment application.

We may also disclose your personal information to a trusted third party who also holds other information
about you. This third party may combine that information in order to enable it and us to develop anonymised
consumer insights so that we can better understand your preferences and interests, personalise your
experience and enhance the products and services that you receive.

Do we use your personal information for direct marketing?
We and/or our carefully selected business partners may send you direct marketing communications and
information about our products and services. This may take the form of emails, SMS, mail or other forms
of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving
marketing materials from us by contacting us using the details set out below or by using the opt-out facilities
provided (eg an unsubscribe link).

To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy to:
• our employees and related bodies corporate;
• third party suppliers of our products and services, and service providers (including providers for the
operation of our websites and/or our business or in connection with providing our products and
services to you);
• professional advisers, dealers and agents;
• payment systems operators (eg merchants receiving card payments);
• our existing or potential agents, business partners or partners;
• our sponsors or promoters of any competition that we conduct via our services;
• anyone to whom our assets or businesses (or any part of them) are transferred;
• specific third parties authorised by you to receive information held by us; and/or
• other persons, including government agencies, regulatory bodies and law enforcement agencies, or
as required, authorised or permitted by law.

Disclosure of personal information outside Australia
We will not disclose personal information outside of Australia.

Using our website and cookies
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information
about your use of our website, such as which pages you visit, the time and date of your visit and the internet
protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your
website usage and remember your preferences. Cookies are small files that store information on your
computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to
recognise you across different websites, services, devices and/or browsing sessions. You can disable
cookies through your internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. For example,
where a cookie is linked to your account, it will be considered personal information under the Privacy Act.

We will handle any personal information collected by cookies in the same way that we handle all other
personal information as described in this Privacy Policy.

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to
protect your personal information from misuse, interference and loss, as well as unauthorised access,
modification or disclosure and we use a number of physical, administrative, personnel and technical
measures to protect your personal information. We do not use third party data providers and closely monitor
internal staff access. However, we cannot guarantee the security of your personal information.

Our website may contain links to websites operated by third parties. Those links are provided for
convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not
responsible for the privacy practices of, or any content on, those linked websites, and have no control over
or rights in those linked websites. The privacy policies that apply to those other websites may differ
substantially from our Privacy Policy, so we encourage individuals to read them before using those

Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the information below.
Sometimes, we may not be able to provide you with access to all of your personal information and, where
this is the case, we will tell you why. We may also need to verify your identity when you request your
personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will
take reasonable steps to ensure that it is corrected.
Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have
handled your personal information, you can contact us using the details set out. Please include your name,
email address and/or telephone number and clearly describe your complaint. We will acknowledge your
complaint and respond to you regarding your complaint within a reasonable period of time. If you think that
we have failed to resolve the complaint satisfactorily, we will provide you with information about the further
steps you can take.

Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal
information, or make a complaint, please contact us using the details set out below:

Spitwater Australia Pty Ltd
PO Box 197
Lavington NSW 2641
Effective: July 2019
* At the date of this version, our authorised distributors (who agree to the terms of this Privacy Policy)
- Sydney Cleaning Equipment Pty Ltd (t/a Spitwater NSW)
- A1 Clean & Heat Pty Ltd (t/a Spitwater Vic)
- Cleaner Marketing Service Pty Ltd (t/a Spitwater Qld)
- Adelaide Cleaning Equipment Pty Ltd (t/a Spitwater SA)


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