Internal Sales Representative - Sydney

Spitwater is a medium sized successful family-owned business in the commercial and industrial equipment sector that was established in the early 1980’s. Our company is embarking on an exciting growth phase and is looking forward to finding several enthusiastic and skilful sales people to join our journey and share the success.

At Spitwater, we take pride in making and distributing Tough + Ready, reliable and high-quality products for customers around Australia, and the world.  Other brands we proudly own are JETFIRE (Space Heaters) & VACSTORM (Floor Cleaners).

The Role

As an Internal Salesperson, you will work closely with both customers(B2B) and the internal sales team, handling inquiries, processing orders, and managing essential sales and administrative tasks. You’ll be instrumental in keeping our sales process running smoothly while ensuring customers receive exceptional service. 

A little bit about the role:

• Customer Inquiry Management: Respond to inbound customer inquiries via phone, email, or in person, providing product information and recommendations based on meeting customer needs.
• Quotations & Order Processing: Prepare and follow up on sales quotations, enter orders into the system, and ensure accurate and timely processing.
• Sales Support: Collaborate with the external sales team by providing necessary product information, customer data, and administrative support to facilitate successful sales efforts.
• Customer Relationship Management: Build and maintain relationships with customers, offering technical advice and addressing their needs promptly. Provide regular updates on order statuses and deliveries.
• Order Documentation: Ensure all sales orders, invoices, and documentation are processed accurately in the company’s CRM or ERP system.
• Data Entry & Reporting: Maintain up-to-date customer records, track sales performance metrics, and generate sales reports as needed for management.
• Invoicing & Payment: Assist with generating and sending invoices to customers and follow up on payments when necessary.
• Filing & Record Keeping: Organize and maintain sales-related paperwork, ensuring it is properly filed for easy access by the team.
• Customer Issues Resolution: Assist in resolving any customer complaints, discrepancies, or issues related to orders, invoicing, or product delivery.

What’s in it for you?

• Pay commensurate with experience.
• A supportive team and hands-on training to help you succeed.
• Opportunities to grow your skills and advance your career through sales.
• Convenient location in Wetherill Park with free street parking.
• Nearby cafés and amenities for your daily coffee fix.

Skills, qualifications and experience required:

• Bachelor degree or higher qualification is desirable but not essential
• Certificate II or III in Retail, Sales, or Customer Service is a minimum (or equivalent experience) 
• Confident using HubSpot or similar CRM to track sales activity 
• Strong product knowledge or interest in pressure cleaning and industrial equipment 
• Capable of managing in-store merchandising and product display 
• Able to work independently and manage a busy sales counter 
• Proficient phone and walk-in enquiry conversion ability 
• Excellent communications and interpersonal skills

To apply:
Please email your resume and a cover letter to careers@spitwater.com and reference ‘Wetherill Internal Sales’ in the subject.

Applicants must hold a valid driver’s licence and permanent residency with the right to work in Australia.

Only shortlisted applicants will be contacted. The recruitment process may include online and face-to-face interviews, background and medical checks, skills testing, and behavioural profiling.

Please note: Employment is subject to meeting SPITWATER’s pre-employment criteria, which includes a physio evaluation and drug & alcohol testing.